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Welcome to Our Support Center

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Most Frequently Asked Questions
Track My Order

Want to track your order or check its status? no problem! Just Click "Track Order" on the bottom navigation bar, then enter your email address and the tracking number we will send you when your product ships. Click the Track Order button below to confirm the status of your order.

The operation is as follows:

Return Items

It may take 24-48 hours to obtain return documentation or process your return; thank you for your patience while we complete your request. Please fill in the refund information.

Please review the specific refund policy

Damaged / Defective Product

If your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost.

There are some basic things to remember: the product must be in the original packaging for possible courier pickup/inspection (please do not assemble, install or modify the product in any way).
There are additional requirements for products that are shipped with goods. For more information, click return policy.

Warranty Request

At OEDRO, we offer a one-year replacement warranty for defective products older than 30 days (for products older than 30 days, see our Returns Policy), subject to the following general warranty rules:

1. All products subject to warranty claims must contain defects in workmanship or materials. The warranty does not apply to normal wear and tear of products; products damaged by environmental conditions such as rain, snow, hail, salt, or natural disasters; products damaged by accident or collision; or product damage caused by other faulty components.

2. All items must be in original condition and must not be damaged due to incorrect installation upon return. Products damaged by abuse, misuse, improper repair or maintenance, improper installation, alteration, or modification will not be covered under warranty.

3. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping costs incurred.

4. The warranty does not cover lost or stolen packages returned by the customer that contain parts covered by the warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated by the customer through the shipping company.

5. When making a warranty claim, Oedro will need to verify that you are the original purchaser and request photos of defective or damaged parts. You must provide a copy of the sales slip, valid order number, or another transaction document to verify your purchase.

Cancel Order

Whether you want a refund or a replacement product, we process your cancellation immediately and with no hidden fees.

A few things to remember:
Non-returnable products cannot be canceled or modified once they have been manufactured and they include:
Items marked "non-cancellable" or "non-returnable" (clearly stated on the product page before placing the order)
Shipped items cannot be canceled or modified.

Very simple steps: just contact us, provide the order number, and you can cancel: upon your request, we will edit the order or issue a refund to you.