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Frequently Asked Questions

1. What isn't covered by the warranty?

Purchases from unauthorized resellers

Improperly operated devices

Lost or stolen products

Purchases made over 24 months ago (unless otherwise stated)

Non quality-related issues (after 30 days of purchase)

Free products

2. When does the warranty begin?

It begins the day you receive the product.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please contact us at service@oedro.com

4. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.

5. What's the address that I can return the products to?

18220 80th Place South, Kent, Washington 98032

6. When will my order ship?

If all the items are in stock, your order will be shipped within 24 hours. If some items are out of stock, you will be informed of the delay and alternatives. Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view status of your order after signing up.

7. What if my credit card failed to go through?

Your credit card payment did not go through for security. After calling your card issuing bank to confirm your payment, you can try again for your order and make it easily.

8. Can I enjoy Oedro warranty if I purchased from Amazon?

Oedro Amazon is Oedro official store, so we have the same warranty.

9. What if I failed to find items I need?

Oedro will continue to develop new products. Please kindly like our Facebook now. In the future we might offer what you wish to have. https://www.facebook.com/oedroautoparts/